When it comes to effective communication, the words we choose can make all the difference. And in the →
If you’re not using IVR for your business, you’re missing out on an incredible opportunity. Why? Because IVR →
Still think internally recorded phone audio, written and read by your staff members, is the way to go? →
Placing your callers on hold is the perfect opportunity to promote your business, current specials, or play important →
Do you struggle to share the mission, vision and values of your school with parents and other interested →
Every company has (or should have) one. It’s not your on-call I.T. guy. It’s not your C.E.O. This →
When providing customer service in person it’s important to choose your words wisely, even though most customers are →
Christmas is around the corner, and there’s just so much to do! I’ve got to: 1. Order my →
How can you utilise your business’s voicemail message to create the right impression on a customer? When someone →
“Come on, do on hold messages really work? Sounds too good to be true!” We hear this from →