Phone Systems

Common Phone Audio Issues and How To Fix Them

Placing your callers on hold is the perfect opportunity to promote your business, current specials, or play important

On-hold messages and voicemails for schools

Do you struggle to share the mission, vision and values of your school with parents and other interested

Voicemail Should Be Your 24/7 Employee

Every company has (or should have) one. It’s not your on-call I.T. guy. It’s not your C.E.O. This

5 Winning Phone Customer Service Lines

When providing customer service in person it’s important to choose your words wisely, even though most customers are

Christmas On Ho Ho Hold

Christmas is around the corner, and there’s just so much to do! I’ve got to: 1. Order my

How to Impress Callers with a Voicemail Message

How can you utilise your business’s voicemail message to create the right impression on a customer? When someone

Scammers Love On Hold Messages

“Come on, do on hold messages really work? Sounds too good to be true!” We hear this from

Do Messages On Hold Affect The Customer Experience?

When a caller contacts your business the customer service they experience will undoubtedly affect the likelihood of them

Choosing the Right Voice for Your Brand

We’re told from a young age that “first impressions are everything”; they’re the ever-lasting picture a new person

Why You Should Use IVR

If you’re not using IVR for your business, you should be. Interactive voice response (IVR) is an automated