When it comes to effective communication, the words we choose can make all the difference. And in the world of
Read moreWhy your business should use IVR
If you’re not using IVR for your business, you’re missing out on an incredible opportunity. Why? Because IVR is like
Read moreTimaru Cinema’s botched voicemail goes viral
Still think internally recorded phone audio, written and read by your staff members, is the way to go? You might
Read moreCommon Phone Audio Issues and How To Fix Them
Placing your callers on hold is the perfect opportunity to promote your business, current specials, or play important information, so
Read moreOn-hold messages and voicemails for schools
Do you struggle to share the mission, vision and values of your school with parents and other interested parties? Is
Read moreVoicemail Should Be Your 24/7 Employee
Every company has (or should have) one. It’s not your on-call I.T. guy. It’s not your C.E.O. This employee never
Read more5 Winning Phone Customer Service Lines
When providing customer service in person it’s important to choose your words wisely, even though most customers are more forgiving
Read moreChristmas On Ho Ho Hold
Christmas is around the corner, and there’s just so much to do! I’ve got to: 1. Order my turkey. 2.
Read moreHow to Impress Callers with a Voicemail Message
How can you utilise your business’s voicemail message to create the right impression on a customer? When someone calls your
Read moreScammers Love On Hold Messages
“Come on, do on hold messages really work? Sounds too good to be true!” We hear this from prospects from
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