When a caller contacts your business the customer service they experience will undoubtedly affect the likelihood of them using your
Read moreWhy You Should Use IVR
If you’re not using IVR for your business, you should be. Interactive voice response (IVR) is an automated telephony system,
Read moreWhy On Hold Messages Matter
Let’s play a game. I want you to set the timer on your phone for three minutes. In these three
Read moreThe Magic of Messages On Hold
You might think that titling a blog “The Magic of Messages On Hold” is a tad hyperbolic. But let me
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