Customer Service

5 Winning Phone Customer Service Lines

When providing customer service in person it’s important to choose your words wisely, even though most customers are

Christmas On Ho Ho Hold

Christmas is around the corner, and there’s just so much to do! I’ve got to: 1. Order my

Does Bad Grammar Equal Bad Business?

If these two men both arrived for a job interview who would you hire? It’s a no brainer

How to Impress Callers with a Voicemail Message

How can you utilise your business’s voicemail message to create the right impression on a customer? When someone

Scammers Love On Hold Messages

“Come on, do on hold messages really work? Sounds too good to be true!” We hear this from

Do Messages On Hold Affect The Customer Experience?

When a caller contacts your business the customer service they experience will undoubtedly affect the likelihood of them

Why You Should Use IVR

If you’re not using IVR for your business, you should be. Interactive voice response (IVR) is an automated

Why is Customer Service so hard?

I recently took my daughter to a large retail chain that specialises in fabric and craft items. Now,

A Guide for the Lowly Shop Assistant

When you first waltz into a shop your initial impression will be your lasting one, in which case, the person guarding the counter ought to have a few skills under their belt to impress you: an encyclopaedic knowledge of the product, a contagious smile and a confident, positive attitude. This initial interface becomes even more

Sher-Locking in the sale with attentive customer service

When Sherlock Holmes, a detective whose skill is only eclipsed by his fashion sense, walks into a room for the first time he immediately begins to observe every single little detail, no matter how seemingly insignificant, so that he can mentally piece together the puzzle that is the unknown. It might be the mud on