Customer Service Archives - Messages On Hold

Timaru Cinema’s botched voicemail goes viral

Still think internally recorded phone audio, written and read by your staff members, is the way to go? You might

How do I ensure important information gets to my customer base? What’s the best way to tell clients about changes

When providing customer service in person it’s important to choose your words wisely, even though most customers are more forgiving

Christmas is around the corner, and there’s just so much to do! I’ve got to: 1. Order my turkey. 2.

If these two men both arrived for a job interview who would you hire? It’s a no brainer really. You’d

How can you utilise your business’s voicemail message to create the right impression on a customer? When someone calls your

“Come on, do on hold messages really work? Sounds too good to be true!” We hear this from prospects from

When a caller contacts your business the customer service they experience will undoubtedly affect the likelihood of them using your

If you’re not using IVR for your business, you should be. Interactive voice response (IVR) is an automated telephony system,

I recently took my daughter to a large retail chain that specialises in fabric and craft items. Now, this store