Customer Service

Timaru Cinema’s botched voicemail goes viral

Still think internally recorded phone audio, written and read by your staff members, is the way to go?

How do I keep my customers informed?

How do I ensure important information gets to my customer base? What’s the best way to tell clients

5 Winning Phone Customer Service Lines

When providing customer service in person it’s important to choose your words wisely, even though most customers are

Christmas On Ho Ho Hold

Christmas is around the corner, and there’s just so much to do! I’ve got to: 1. Order my

Does Bad Grammar Equal Bad Business?

If these two men both arrived for a job interview who would you hire? It’s a no brainer

How to Impress Callers with a Voicemail Message

How can you utilise your business’s voicemail message to create the right impression on a customer? When someone

Scammers Love On Hold Messages

“Come on, do on hold messages really work? Sounds too good to be true!” We hear this from

Do Messages On Hold Affect The Customer Experience?

When a caller contacts your business the customer service they experience will undoubtedly affect the likelihood of them

Why You Should Use IVR

If you’re not using IVR for your business, you should be. Interactive voice response (IVR) is an automated

Why is Customer Service so hard?

I recently took my daughter to a large retail chain that specialises in fabric and craft items. Now,