Still think internally recorded phone audio, written and read by your staff members, is the way to go? →
How do I ensure important information gets to my customer base? What’s the best way to tell clients →
When providing customer service in person it’s important to choose your words wisely, even though most customers are →
Christmas is around the corner, and there’s just so much to do! I’ve got to: 1. Order my →
If these two men both arrived for a job interview who would you hire? It’s a no brainer →
How can you utilise your business’s voicemail message to create the right impression on a customer? When someone →
“Come on, do on hold messages really work? Sounds too good to be true!” We hear this from →
When a caller contacts your business the customer service they experience will undoubtedly affect the likelihood of them →
If you’re not using IVR for your business, you should be. Interactive voice response (IVR) is an automated →
I recently took my daughter to a large retail chain that specialises in fabric and craft items. Now, →