When providing customer service in person it’s important to choose your words wisely, even though most customers are →
Christmas is around the corner, and there’s just so much to do! I’ve got to: 1. Order my →
Have you ever been placed on hold only to hear… absolutely nothing? Not only is it off-putting and →
How can you utilise your business’s voicemail message to create the right impression on a customer? When someone →
When a caller contacts your business the customer service they experience will undoubtedly affect the likelihood of them →
If you’re not using IVR for your business, you should be. Interactive voice response (IVR) is an automated →
When I was a kid, I read RL Stine’s Give Yourself Goosebumps books. Anyone who was born in →