Call Flow

Christmas On Ho Ho Hold

Christmas is around the corner, and there’s just so much to do! I’ve got to: 1. Order my

How Do I Choose What Music To Play To My Customers?

Have you ever been placed on hold only to hear… absolutely nothing? Not only is it off-putting and

How to Impress Callers with a Voicemail Message

How can you utilise your business’s voicemail message to create the right impression on a customer? When someone

Do Messages On Hold Affect The Customer Experience?

When a caller contacts your business the customer service they experience will undoubtedly affect the likelihood of them

Why You Should Use IVR

If you’re not using IVR for your business, you should be. Interactive voice response (IVR) is an automated

Choose Your Own Adventure

When I was a kid, I read RL Stine’s Give Yourself Goosebumps books. Anyone who was born in