Call Flow Archives - Messages On Hold

5 Winning Phone Customer Service Lines

When providing customer service in person it’s important to choose your words wisely, even though most customers are more forgiving

Christmas is around the corner, and there’s just so much to do! I’ve got to: 1. Order my turkey. 2.

Have you ever been placed on hold only to hear… absolutely nothing? Not only is it off-putting and jarring, but

How can you utilise your business’s voicemail message to create the right impression on a customer? When someone calls your

When a caller contacts your business the customer service they experience will undoubtedly affect the likelihood of them using your

If you’re not using IVR for your business, you should be. Interactive voice response (IVR) is an automated telephony system,

When I was a kid, I read RL Stine’s Give Yourself Goosebumps books. Anyone who was born in the mid