The Messages On Hold Blog is updated weekly with innovative marketing tips and compelling small business stories.
When providing customer service in person it’s important to choose your words wisely, even though most customers are →
Christmas is around the corner, and there’s just so much to do! I’ve got to: 1. Order my →
Have you ever been placed on hold only to hear… absolutely nothing? Not only is it off-putting and →
How can you utilise your business’s voicemail message to create the right impression on a customer? When someone →
When a caller contacts your business the customer service they experience will undoubtedly affect the likelihood of them →
If you’re not using IVR for your business, you should be. Interactive voice response (IVR) is an automated →
When I was a kid, I read RL Stine’s Give Yourself Goosebumps books. Anyone who was born in →