Does Bad Grammar Equal Bad Business?
If these two men both arrived for a job interview who would you hire? It’s a no brainer →
How Do I Choose What Music To Play To My Customers?
Have you ever been placed on hold only to hear… absolutely nothing? Not only is it off-putting and →
Why is writing for marketing so gosh darn hard?
Short Answer: Because English is hard! Long Answer: The bandage was wound around the wound. The farm was →
How to Impress Callers with a Voicemail Message
How can you utilise your business’s voicemail message to create the right impression on a customer? When someone →
Scammers Love On Hold Messages
“Come on, do on hold messages really work? Sounds too good to be true!” We hear this from →
Stand Out Marketing: Highlights from Advertising in 2017
Every business is dependent on successful marketing. Throughout 2017 we were treated to some of the most ingenious →
Do Messages On Hold Affect The Customer Experience?
When a caller contacts your business the customer service they experience will undoubtedly affect the likelihood of them →
How to Write for the Ear Without Getting Lost in Language
If you consider yourself a bit of a wordsmith, you may be surprised to learn that writing for →