Customer Service Archives - Page 3 of 6

Slaying Customer Feedback Demons

When a movie is released, it’s done. The critics and public will experience it in a state judged to be

In Singapore, Valentine’s Day is a pretty big deal. Restaurants are booked out way in advance, boxes of chocolates are

At Messages On Hold we conduct 95% of our business over the phone, so we’re acutely aware of how important

In business, consistency in customer service is essential to long-term success. At Messages On Hold, we do a number of

“It’s nothing personal, it’s just business” is a phrase that, unbelievably, still lingers in some modern business owners’ lexicon. The

At Messages On Hold, each department has its specialty, whether that be writing, sales, voicing productions or keeping the finances

Outside of my hours at Messages On Hold, I have a little creative side project that occupies my time and

I just returned from a long weekend in Bali, Indonesia. The place is a tropical paradise – it’s devastatingly beautiful

I recently got into men’s skincare. Some of my friends might laugh, but I’ll be the one laughing when I’m

As service providers, we go to great lengths to ensure we take care of our customers, but what about when