“Hey, how you doin? Sorry you canāt get through, why donāt you leave your name, and your number and Iāll
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Content Is King
With the sweeping success of iPads and the mind-boggling reach of the internet, the publishing world has heard the same
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Use The (Weak) Force!
āI just saw what we spent on marketing in the last quarter, show me some results now!ā You want to
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Customer Service is Alive, Well and in Ginza
On a recent trip to Japan I was flabbergasted by the quality of customer service. I knew Japanās great reputation,
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Good Brands Gone Bad
I had a terrible experience with a great company I admire recently. It was worse than the lukewarm coffee I
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For All Your Marketing Needs & Requirements
I bet youāve heard these common phrases a million times, on TV & radio ads, on websites and in print:
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The Tills Are Alive With The Sound Of Music
More and more businesses are realising that having the right music playing in their retail space can make shoppers linger
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Let’s Chat About Chatting
Interacting with customers online is a given in business these days.Ā But turning those interactions into sales?Ā Thatās a whole
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Is Your Caller Important To You?
The worst recorded words you can hear over the phone are; “Thank you for holding, your call is important to
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Do You Speak Reptilian?
Fact: you don’t need to be a brain surgeon to manipulate someone’s brain. You just need to know what language
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