Picture yourself at a party. You’re talking to a member of the opposite sex; they look great and appear to
Read moreThe Art of Answering the Phone
Answering a phone – pretty simple, right? Wrong! As one of the most common business tools, it’s often the one
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I recently made one of the biggest investments of my life: a high-end laptop worth over $2000. It took a
Read moreAvoid These Phrases
On Hold scripts have come a long way since I began writing them over five years ago. Every day we’re
Read moreChoosing The Right Voice Talent
I’m a news radio geek. I listen to one particular news radio station religiously. Every morning I listen to the
Read moreConstructing From Criticism
This year I was lucky enough to be treated to dinner at one of Australia’s best restaurants. And while it
Read moreCustomer Service Begins With A Smile
We all have days when we feel flat. You might be tired. You might be having a bad day. It
Read moreTime For a Proofread
Here in the Message On Hold Copywriting Department, we write a lot of scripts. We proof them personally before we
Read moreChoose Your Own Adventure
When I was a kid, I read RL Stine’s Give Yourself Goosebumps books. Anyone who was born in the mid
Read morePlease Leave A Message After The…
“Hey, how you doin? Sorry you can’t get through, why don’t you leave your name, and your number and I’ll
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