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Messages On Hold

Messages On Hold

Blog, Customer Service, Marketing, Branding

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Tag: Messages On Hold

What’s In A Name?

September 5, 2013 messagesonhold Branding, Customer Service

People love hearing their own name. It’s one of the earliest nouns we’re conscious of and hearing it actually activates

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Likes: Good Sense of Humour

August 29, 2013 messagesonhold Branding, Customer Service

Picture yourself at a party. You’re talking to a member of the opposite sex; they look great and appear to

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The Art of Answering the Phone

August 22, 2013 messagesonhold Customer Service

Answering a phone – pretty simple, right? Wrong! As one of the most common business tools, it’s often the one

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Phone Phoneys

August 15, 2013 messagesonhold Branding, Featured, Phone Systems

I recently made one of the biggest investments of my life: a high-end laptop worth over $2000. It took a

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Avoid These Phrases

August 12, 2013 messagesonhold Scripting & Writing

On Hold scripts have come a long way since I began writing them over five years ago. Every day we’re

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Choosing The Right Voice Talent

July 18, 2013 messagesonhold Tone & Voicing

I’m a news radio geek. I listen to one particular news radio station religiously. Every morning I listen to the

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Constructing From Criticism

July 11, 2013 messagesonhold Customer Service

This year I was lucky enough to be treated to dinner at one of Australia’s best restaurants. And while it

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Customer Service Begins With A Smile

July 8, 2013 messagesonhold Customer Service

We all have days when we feel flat. You might be tired. You might be having a bad day. It

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Time For a Proofread

June 21, 2013 messagesonhold Branding, Scripting & Writing

Here in the Message On Hold Copywriting Department, we write a lot of scripts.  We proof them personally before we

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Choose Your Own Adventure

June 13, 2013 messagesonhold Branding, Call Flow, Marketing

When I was a kid, I read RL Stine’s Give Yourself Goosebumps books. Anyone who was born in the mid

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