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Messages On Hold

Messages On Hold

Blog, Customer Service, Marketing, Branding

  • Customer Service
  • Marketing
  • Branding
  • Scripting & Writing
  • Tone & Voicing
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Stand Out Marketing: Highlights from Advertising in 2017

January 17, 2018 messagesonhold Branding, Marketing, Scripting & Writing, Uncategorized

Every business is dependent on successful marketing. Throughout 2017 we were treated to some of the most ingenious advertising and

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Do Messages On Hold Affect The Customer Experience?

November 22, 2017 messagesonhold Branding, Call Flow, Customer Service, Marketing, Phone Systems

When a caller contacts your business the customer service they experience will undoubtedly affect the likelihood of them using your

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How to Write for the Ear Without Getting Lost in Language

September 26, 2017 messagesonhold Marketing, Scripting & Writing

If you consider yourself a bit of a wordsmith, you may be surprised to learn that writing for the ear

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Choosing the Right Voice for Your Brand

August 1, 2017 messagesonhold Branding, Marketing, Phone Systems, Tone & Voicing, Uncategorized

We’re told from a young age that “first impressions are everything”; they’re the ever-lasting picture a new person paints of

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Why You Should Use IVR

July 6, 2017 messagesonhold Call Flow, Customer Service, Phone Systems

If you’re not using IVR for your business, you should be. Interactive voice response (IVR) is an automated telephony system,

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The Case of the Catastrophic Comma

June 7, 2017 messagesonhold Uncategorized

Calling all strict grammarians, traditional linguists and elite readers – this one’s for you! Can you spot anything wrong with

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Why On Hold Messages Matter

May 16, 2017 messagesonhold Marketing, Music, Phone Systems, Scripting & Writing, Tone & Voicing, Uncategorized

Let’s play a game. I want you to set the timer on your phone for three minutes. In these three

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The Magic of Messages On Hold

April 19, 2017 messagesonhold Marketing, Music, Phone Systems, Scripting & Writing

You might think that titling a blog “The Magic of Messages On Hold” is a tad hyperbolic. But let me

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Why Translation Services Are Vital in a Global Marketplace

March 29, 2017 messagesonhold Uncategorized

So, you’ve come up with the slogan, you’re thrilled with the visual branding and your adverts are short, sharp, and

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How Music Makes Sales

March 16, 2017 messagesonhold Uncategorized

Have you ever found yourself humming a tune whilst strolling through the aisles of a supermarket only to realise that

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