Customer Service Archives - Page 4 of 6

What’s In A Name?

People love hearing their own name. It’s one of the earliest nouns we’re conscious of and hearing it actually activates

Picture yourself at a party. You’re talking to a member of the opposite sex; they look great and appear to

Answering a phone – pretty simple, right? Wrong! As one of the most common business tools, it’s often the one

This year I was lucky enough to be treated to dinner at one of Australia’s best restaurants. And while it

We all have days when we feel flat. You might be tired. You might be having a bad day. It

“Hey, how you doin? Sorry you can’t get through, why don’t you leave your name, and your number and I’ll

Do you remember the good old days when you didn’t have to pump your own petrol? I don’t, because I

Are you still relying on the written word to sell? Get with the times! The language of persuasion has evolved

On a recent trip to Japan I was flabbergasted by the quality of customer service. I knew Japan’s great reputation,

Interacting with customers online is a given in business these days. But turning those interactions into sales? That’s a whole