A successful business is one that is constantly looking at expanding and growing. Messages On Hold MD Kym Illman is more than familiar with both the challenges and advantages involved in expanding a business overseas.
In this second part of a six part interview series, Kym chats about his experience breaking into the Asian market through Singapore. Kym reflects on the necessity for adaptability in business and some of the cultural and even professional differences he faced when expanding overseas.
Kym explains his key competitive advantage – being his focus on high quality, outstanding customer service. It’s a business ethic that has transcended both market and border lines, and has paved the way to even more business ventures for Kym and his team.