On Hold Archives - Page 2 of 3

Constructing From Criticism

This year I was lucky enough to be treated to dinner at one of Australia’s best restaurants. And while it

With the sweeping success of iPads and the mind-boggling reach of the internet, the publishing world has heard the same

On a recent trip to Japan I was flabbergasted by the quality of customer service. I knew Japan’s great reputation,

I had a terrible experience with a great company I admire recently. It was worse than the lukewarm coffee I

More and more businesses are realising that having the right music playing in their retail space can make shoppers linger

The worst recorded words you can hear over the phone are; “Thank you for holding, your call is important to

Not being a massive sports fan I like to take advantage of the quiet streets and empty shops courtesy of

Ticking clocks. Arrows hitting targets. Chances are you’ve come across these visual symbols splashed across hundreds of websites, banners, print

As a business owner or operator you probably set aside a budget for building your customer base. Odds are a

According to telecommunications corporation AT & T, over 70% of business calls are placed On Hold for an average of 45