Customer Service Archives - Messages On Hold

How Will You Celebrate Leap Day?

Unlike your favourite real holidays, which happen annually, you only get the chance to celebrate February 29, or Leap Day,

When you first waltz into a shop your initial impression will be your lasting one, in which case, the person

When Sherlock Holmes, a detective whose skill is only eclipsed by his fashion sense, walks into a room for the

A wise, rather scantily clad woman once said: “You can be the ripest, juiciest peach in the world, and there’s

When’s the last time you listened to your staff answer – or talk to a client on – the phone?

Would you buy your wine from Dan Murphy’s because they take “pride” in “offering the lowest liquor price guarantee?” Your

Music is amazing. We use it to enhance the mood, bring back lost memories and even form new ones. But

There are customers that come into a store, buy a product, and leave… no questions asked. Then there are those

In Singapore, Valentine’s Day is a pretty big deal. Restaurants are booked out way in advance, boxes of chocolates are

Your product may be a winner, but never underestimate the power of improving the customer experience. Consider the coffee market.