At Messages On Hold we conduct 95% of our business over the phone, so we’re acutely aware of how important
Read moreSecond Impressions Last
In business, consistency in customer service is essential to long-term success. At Messages On Hold, we do a number of
Read morePut Your Ear To The Ground
Every morning after I boot up my computer and check my emails, I log onto Twitter to see who’s talking
Read moreIt’s Always Personal, It’s Business
“It’s nothing personal, it’s just business” is a phrase that, unbelievably, still lingers in some modern business owners’ lexicon. The
Read moreIn The Spotlight
At Messages On Hold, each department has its specialty, whether that be writing, sales, voicing productions or keeping the finances
Read moreExceeding Expectations
Outside of my hours at Messages On Hold, I have a little creative side project that occupies my time and
Read moreTrust me, I’m a professional…
Sometimes it can be difficult completely letting go and putting your trust in a professional service – even when you’ve
Read moreService Beyond The Counter
I recently got into men’s skincare. Some of my friends might laugh, but I’ll be the one laughing when I’m
Read moreHow To Be A Customer 101
As service providers, we go to great lengths to ensure we take care of our customers, but what about when
Read moreConstructing From Criticism
This year I was lucky enough to be treated to dinner at one of Australia’s best restaurants. And while it
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