Messages On Hold

The Element of Surprise; Surprisingly Easy

Do you remember the good old days when you didn’t have to pump your own petrol? I don’t, because I

Are you still relying on the written word to sell? Get with the times! The language of persuasion has evolved

On a recent trip to Japan I was flabbergasted by the quality of customer service. I knew Japan’s great reputation,

When I tell people I work at Messages On Hold every now and again I’m met with a blank stare.

I had a terrible experience with a great company I admire recently. It was worse than the lukewarm coffee I

I bet you’ve heard these common phrases a million times, on TV & radio ads, on websites and in print:

More and more businesses are realising that having the right music playing in their retail space can make shoppers linger

Interacting with customers online is a given in business these days. But turning those interactions into sales? That’s a whole

The worst recorded words you can hear over the phone are; “Thank you for holding, your call is important to

Fact: you don’t need to be a brain surgeon to manipulate someone’s brain. You just need to know what language