Avoid These Phrases August 12, 2013 messagesonhold Scripting & Writing On Hold scripts have come a long way since I began writing them over five years ago. Every day we’re Read more
Choosing The Right Voice Talent July 18, 2013 messagesonhold Tone & Voicing Iām a news radio geek. I listen to one particular news radio station religiously. Every morning I listen to the Read more
Constructing From Criticism July 11, 2013 messagesonhold Customer Service This year I was lucky enough to be treated to dinner at one of Australiaās best restaurants. And while it Read more
Customer Service Begins With A Smile July 8, 2013 messagesonhold Customer Service We all have days when we feel flat. You might be tired. You might be having a bad day. It Read more
Time For a Proofread June 21, 2013 messagesonhold Branding, Scripting & Writing Here in the Message On Hold Copywriting Department, we write a lot of scripts.Ā We proof them personally before we Read more
Choose Your Own Adventure June 13, 2013 messagesonhold Branding, Call Flow, Marketing When I was a kid, I read RL Stineās Give Yourself Goosebumps books. Anyone who was born in the mid Read more
Please Leave A Message After The… June 6, 2013 messagesonhold Customer Service, Scripting & Writing, Uncategorized “Hey, how you doin? Sorry you canāt get through, why donāt you leave your name, and your number and Iāll Read more
Content Is King May 31, 2013 messagesonhold Marketing, Scripting & Writing, Uncategorized With the sweeping success of iPads and the mind-boggling reach of the internet, the publishing world has heard the same Read more
Life Through The Lens May 21, 2013 messagesonhold Branding What started out as a hobby has become a full blown passion for our Managing Director Kym Illman. “I like Read more
Use The (Weak) Force! May 16, 2013 messagesonhold Branding, Marketing āI just saw what we spent on marketing in the last quarter, show me some results now!ā You want to Read more