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Messages On Hold

Messages On Hold

Blog, Customer Service, Marketing, Branding

  • Customer Service
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  • Branding
  • Scripting & Writing
  • Tone & Voicing
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Avoid These Phrases

August 12, 2013 messagesonhold Scripting & Writing

On Hold scripts have come a long way since I began writing them over five years ago. Every day we’re

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Choosing The Right Voice Talent

July 18, 2013 messagesonhold Tone & Voicing

I’m a news radio geek. I listen to one particular news radio station religiously. Every morning I listen to the

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Constructing From Criticism

July 11, 2013 messagesonhold Customer Service

This year I was lucky enough to be treated to dinner at one of Australia’s best restaurants. And while it

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Customer Service Begins With A Smile

July 8, 2013 messagesonhold Customer Service

We all have days when we feel flat. You might be tired. You might be having a bad day. It

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Time For a Proofread

June 21, 2013 messagesonhold Branding, Scripting & Writing

Here in the Message On Hold Copywriting Department, we write a lot of scripts.Ā  We proof them personally before we

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Choose Your Own Adventure

June 13, 2013 messagesonhold Branding, Call Flow, Marketing

When I was a kid, I read RL Stine’s Give Yourself Goosebumps books. Anyone who was born in the mid

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Please Leave A Message After The…

June 6, 2013 messagesonhold Customer Service, Scripting & Writing, Uncategorized

“Hey, how you doin? Sorry you can’t get through, why don’t you leave your name, and your number and I’ll

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Content Is King

May 31, 2013 messagesonhold Marketing, Scripting & Writing, Uncategorized

With the sweeping success of iPads and the mind-boggling reach of the internet, the publishing world has heard the same

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Life Through The Lens

May 21, 2013 messagesonhold Branding

What started out as a hobby has become a full blown passion for our Managing Director Kym Illman. “I like

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Use The (Weak) Force!

May 16, 2013 messagesonhold Branding, Marketing

ā€œI just saw what we spent on marketing in the last quarter, show me some results now!ā€ You want to

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