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Messages On Hold

Messages On Hold

Blog, Customer Service, Marketing, Branding

  • Customer Service
  • Marketing
  • Branding
  • Scripting & Writing
  • Tone & Voicing
  • Music
  • Phone Systems

Exceeding Expectations

October 17, 2013 messagesonhold Customer Service

Outside of my hours at Messages On Hold, I have a little creative side project that occupies my time and

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Trust me, I’m a professional…

October 11, 2013 messagesonhold Marketing, Scripting & Writing

Sometimes it can be difficult completely letting go and putting your trust in a professional service – even when you’ve

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Customer Service Hangover

October 3, 2013 messagesonhold Customer Service

I just returned from a long weekend in Bali, Indonesia. The place is a tropical paradise – it’s devastatingly beautiful

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@Messages_OnHold

September 20, 2013 messagesonhold Tweets

@tweetperth We need #Perth footy fans! We’re looking for hand wavers for @WestCoastEagles home games! Find out more http://bit.ly/1he2t2N 

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Service Beyond The Counter

September 20, 2013 messagesonhold Customer Service, Uncategorized

I recently got into men’s skincare. Some of my friends might laugh, but I’ll be the one laughing when I’m

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How To Be A Customer 101

September 12, 2013 messagesonhold Customer Service

As service providers, we go to great lengths to ensure we take care of our customers, but what about when

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What’s In A Name?

September 5, 2013 messagesonhold Branding, Customer Service

People love hearing their own name. It’s one of the earliest nouns we’re conscious of and hearing it actually activates

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Likes: Good Sense of Humour

August 29, 2013 messagesonhold Branding, Customer Service

Picture yourself at a party. You’re talking to a member of the opposite sex; they look great and appear to

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The Art of Answering the Phone

August 22, 2013 messagesonhold Customer Service

Answering a phone – pretty simple, right? Wrong! As one of the most common business tools, it’s often the one

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Phone Phoneys

August 15, 2013 messagesonhold Branding, Featured, Phone Systems

I recently made one of the biggest investments of my life: a high-end laptop worth over $2000. It took a

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