Messages On Hold

Improving The Customer Experience – A Lesson from George

Your product may be a winner, but never underestimate the power of improving the customer experience. Consider the coffee market.

@robdelaney @David_Cameron @SirPatStew? We’re a little late – all we can hear is hold music… #davecalls #OnHold pic.twitter.com/qHy36ITcK4

At Messages On Hold we conduct 95% of our business over the phone, so we’re acutely aware of how important

Real estate is expensive; there are thousands of retailers fighting for attention and department stores are unlikely to take a

In business, consistency in customer service is essential to long-term success. At Messages On Hold, we do a number of

Humour me for a moment; I want to tell you about Snickers Ice Cream Bars. I heard about them over

What was the last video you watched on YouTube? Perhaps it was highlights from the EPL soccer game you missed

Every morning after I boot up my computer and check my emails, I log onto Twitter to see who’s talking

“It’s nothing personal, it’s just business” is a phrase that, unbelievably, still lingers in some modern business owners’ lexicon. The

At Messages On Hold, each department has its specialty, whether that be writing, sales, voicing productions or keeping the finances