Tone & Voicing Archives - Page 2 of 3

How Do I Choose What Music To Play To My Customers?

Have you ever been placed on hold only to hear… absolutely nothing? Not only is it off-putting and jarring, but

How can you utilise your business’s voicemail message to create the right impression on a customer? When someone calls your

We’re told from a young age that “first impressions are everything”; they’re the ever-lasting picture a new person paints of

Let’s play a game. I want you to set the timer on your phone for three minutes. In these three

At Messages On Hold we conduct 95% of our business over the phone, so we’re acutely aware of how important

I’m a news radio geek. I listen to one particular news radio station religiously. Every morning I listen to the

It’s easy to assume that a good read is all about lovely language, flowing sentences and correct grammar. Yes, all

According to telecommunications corporation AT & T, over 70% of business calls are placed On Hold for an average of 45

Do you ever think about what you sound like on the phone? If you’re like most people, you have a

How come everyone’s voicemail is so dreary and monotonous? “Hi, you’ve called John Smith. Unfortunately I can’t come to the