Is Your Caller Important To You? February 19, 2013 messagesonhold Scripting & Writing The worst recorded words you can hear over the phone are; “Thank you for holding, your call is important to Read more
Kill the Cliches! August 2, 2012 messagesonhold Scripting & Writing Ticking clocks. Arrows hitting targets. Chances are you’ve come across these visual symbols splashed across hundreds of websites, banners, print Read more
Am I Crazy? February 10, 2012 messagesonhold Customer Service The other day I was out getting a bite to eat in the area I live and I saw something Read more