Kill the Cliches! August 2, 2012 messagesonhold Scripting & Writing Ticking clocks. Arrows hitting targets. Chances are you’ve come across these visual symbols splashed across hundreds of websites, banners, print Read more
Do You Come Here Often? March 14, 2012 messagesonhold Customer Service What does online dating have to do with On Hold messaging? At first glance, not a lot. But if you Read more
Gone in 60 Seconds February 15, 2012 messagesonhold Scripting & Writing, Tone & Voicing According to telecommunications corporation AT & T, over 70% of business calls are placed On Hold for an average of 45 Read more