Kill the Cliches! August 2, 2012 messagesonhold Scripting & Writing Ticking clocks. Arrows hitting targets. Chances are you’ve come across these visual symbols splashed across hundreds of websites, banners, print Read more
Pace Yourself March 27, 2012 messagesonhold Scripting & Writing, Tone & Voicing It’s easy to assume that a good read is all about lovely language, flowing sentences and correct grammar. Yes, all Read more
Gone in 60 Seconds February 15, 2012 messagesonhold Scripting & Writing, Tone & Voicing According to telecommunications corporation AT & T, over 70% of business calls are placed On Hold for an average of 45 Read more
Writing for the Voice February 3, 2012 messagesonhold Scripting & Writing Posted By Copywriting Dept on 03-Feb-12 09:39 It’s not something I would usually admit to, but when you walk into Read more
You Ask – We Tell! November 9, 2011 messagesonhold Customer Service, Scripting & Writing An important part of my role as Head Copywriter is offering new clients helpful suggestions for maximising the effectiveness of Read more
Re-energising Your Script July 14, 2011 messagesonhold Scripting & Writing, Tone & Voicing I’ve discovered an epidemic – don’t worry, it’s not contagious! Update Inspiration Paralysis, or UIP, is where a long term Read more
Lessons in Language June 23, 2011 messagesonhold Scripting & Writing As a copywriter for Messages On Hold, I speak to a lot of clients who want to know how they Read more
Better Messages On Hold Through Better Briefs June 16, 2011 messagesonhold Scripting & Writing As the Copywriting Supervisor for Messages On Hold, I’ve read a lot of briefs. In fact, if I were to Read more