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Messages On Hold

Messages On Hold

Blog, Customer Service, Marketing, Branding

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Category: Scripting & Writing

Kill the Cliches!

August 2, 2012 messagesonhold Scripting & Writing

Ticking clocks. Arrows hitting targets. Chances are you’ve come across these visual symbols splashed across hundreds of websites, banners, print

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Pace Yourself

March 27, 2012 messagesonhold Scripting & Writing, Tone & Voicing

It’s easy to assume that a good read is all about lovely language, flowing sentences and correct grammar. Yes, all

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Gone in 60 Seconds

February 15, 2012 messagesonhold Scripting & Writing, Tone & Voicing

According to telecommunications corporation AT & T, over 70% of business calls are placed On Hold for an average of 45

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Writing for the Voice

February 3, 2012 messagesonhold Scripting & Writing

Posted By Copywriting Dept on 03-Feb-12 09:39 It’s not something I would usually admit to, but when you walk into

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You Ask – We Tell!

November 9, 2011 messagesonhold Customer Service, Scripting & Writing

An important part of my role as Head Copywriter is offering new clients helpful suggestions for maximising the effectiveness of

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Re-energising Your Script

July 14, 2011 messagesonhold Scripting & Writing, Tone & Voicing

I’ve discovered an epidemic – don’t worry, it’s not contagious! Update Inspiration Paralysis, or UIP, is where a long term

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Lessons in Language

June 23, 2011 messagesonhold Scripting & Writing

As a copywriter for Messages On Hold, I speak to a lot of clients who want to know how they

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Better Messages On Hold Through Better Briefs

June 16, 2011 messagesonhold Scripting & Writing

As the Copywriting Supervisor for Messages On Hold, I’ve read a lot of briefs. In fact, if I were to

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