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Tag: retail

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A Guide for the Lowly Shop Assistant

December 1, 2015 messagesonhold Customer Service

When you first waltz into a shop your initial impression will be your lasting one, in which case, the person

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sherlock customer service

Sher-Locking in the sale with attentive customer service

October 30, 2015 messagesonhold Customer Service

When Sherlock Holmes, a detective whose skill is only eclipsed by his fashion sense, walks into a room for the

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Shop Sharing

Shop Sharing – Something Fishy Is Going On

March 7, 2014 messagesonhold Featured, Marketing

Business share a lot of things these days: a healthy rivalry, customers and if you’re a hip Melbourne small business

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You Get What You Pay For

June 21, 2012 messagesonhold Branding, Customer Service

We’ve all heard the saying ‘you get what you pay for’. This is especially true in budget businesses such as discount

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New Year’s Resolution: Fostering Loyalty

January 18, 2012 messagesonhold Customer Service

At the risk of sounding materialistic, I love spending money. Nothing beats putting on a new pair of jeans or

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Welcoming a Happier Customer

October 14, 2011 messagesonhold Customer Service

I have worked in retail and hospitality, and in both industries I was instructed to always greet customers when they

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