The Power of Social Media: Turning Disgruntled Customers Into Loyal Ones April 2, 2015 messagesonhold Customer Service, Featured, Marketing A wise, rather scantily clad woman once said: “You can be the ripest, juiciest peach in the world, and there’s Read more
Constructing From Criticism July 11, 2013 messagesonhold Customer Service This year I was lucky enough to be treated to dinner at one of Australia’s best restaurants. And while it Read more