Customer Service is Alive, Well and in Ginza April 18, 2013 messagesonhold Customer Service On a recent trip to Japan I was flabbergasted by the quality of customer service. I knew Japan’s great reputation, Read more
Good Brands Gone Bad April 4, 2013 messagesonhold Branding, Marketing I had a terrible experience with a great company I admire recently. It was worse than the lukewarm coffee I Read more
First Impressions Form Lasting Loyalties October 8, 2012 messagesonhold Customer Service Not being a massive sports fan I like to take advantage of the quiet streets and empty shops courtesy of Read more
New Year’s Resolution: Fostering Loyalty January 18, 2012 messagesonhold Customer Service At the risk of sounding materialistic, I love spending money. Nothing beats putting on a new pair of jeans or Read more