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Messages On Hold

Messages On Hold

Blog, Customer Service, Marketing, Branding

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Tag: Shopping

Customer Service is Alive, Well and in Ginza

April 18, 2013 messagesonhold Customer Service

On a recent trip to Japan I was flabbergasted by the quality of customer service. I knew Japan’s great reputation,

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Good Brands Gone Bad

April 4, 2013 messagesonhold Branding, Marketing

I had a terrible experience with a great company I admire recently. It was worse than the lukewarm coffee I

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First Impressions Form Lasting Loyalties

October 8, 2012 messagesonhold Customer Service

Not being a massive sports fan I like to take advantage of the quiet streets and empty shops courtesy of

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New Year’s Resolution: Fostering Loyalty

January 18, 2012 messagesonhold Customer Service

At the risk of sounding materialistic, I love spending money. Nothing beats putting on a new pair of jeans or

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