The Art of Answering the Phone August 22, 2013 messagesonhold Customer Service Answering a phone – pretty simple, right? Wrong! As one of the most common business tools, it’s often the one Read more
The Element of Surprise; Surprisingly Easy May 2, 2013 messagesonhold Customer Service, Marketing Do you remember the good old days when you didn’t have to pump your own petrol? I don’t, because I Read more