Customer Service is Alive, Well and in Ginza April 18, 2013 messagesonhold Customer Service On a recent trip to Japan I was flabbergasted by the quality of customer service. I knew Japan’s great reputation, Read more
You Get What You Pay For June 21, 2012 messagesonhold Branding, Customer Service We’ve all heard the saying ‘you get what you pay for’. This is especially true in budget businesses such as discount Read more
Say “Hai” To Customer Service October 13, 2010 messagesonhold Customer Service What an eye-opening trip! I’ve just returned from Japan again and, as always, I’m in awe of their customer service Read more