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Messages On Hold

Messages On Hold

Blog, Customer Service, Marketing, Branding

  • Customer Service
  • Marketing
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  • Scripting & Writing
  • Tone & Voicing
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Tag: copywriting

Welcoming a Happier Customer

October 14, 2011 messagesonhold Customer Service

I have worked in retail and hospitality, and in both industries I was instructed to always greet customers when they

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Don’t Use That Tone With Me!

September 22, 2011 messagesonhold Tone & Voicing

Do you ever think about what you sound like on the phone? If you’re like most people, you have a

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Lessons in Language

June 23, 2011 messagesonhold Scripting & Writing

As a copywriter for Messages On Hold, I speak to a lot of clients who want to know how they

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Better Messages On Hold Through Better Briefs

June 16, 2011 messagesonhold Scripting & Writing

As the Copywriting Supervisor for Messages On Hold, I’ve read a lot of briefs. In fact, if I were to

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