Is Your Music Driving Away Customers? May 22, 2014 messagesonhold Customer Service, Marketing, Music Music is amazing. We use it to enhance the mood, bring back lost memories and even form new ones. But Read more
Improving The Customer Experience – A Lesson from George January 21, 2014 messagesonhold Branding, Marketing Your product may be a winner, but never underestimate the power of improving the customer experience. Consider the coffee market. Read more
The Element of Surprise; Surprisingly Easy May 2, 2013 messagesonhold Customer Service, Marketing Do you remember the good old days when you didn’t have to pump your own petrol? I don’t, because I Read more