It’s Always Personal, It’s Business October 31, 2013 messagesonhold Branding, Customer Service, Marketing “It’s nothing personal, it’s just business” is a phrase that, unbelievably, still lingers in some modern business owners’ lexicon. The Read more
Constructing From Criticism July 11, 2013 messagesonhold Customer Service This year I was lucky enough to be treated to dinner at one of Australia’s best restaurants. And while it Read more